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Private Jobs / Private Sector
Mahindra & Mahindra Ltd. Hiring for Deputy Manager- Customer Care at Chennai, Tamil Nadu Full Time
Full Job Description
Date: 15-May-2022
Location: Chennai
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
- To achieve Spare part targets through dealers/distributors.
- Governance of Spare part centre.
- Identification of distributors.
- Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
- Scrutinize dealer’s financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)
- Implementation of strategy/schemes for new product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.
- Management & training of field staff.
Preferred Industries
Agriculture Implemen
Automobile
Tractor
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile, Diploma/Graduate with relevant experience
General Experience
10- 15 Years Experience
Critical Experience
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Business Analytics
Customer Satisfaction
Service Orientation
Customer Sensitivity
Product Management
Relationship Management
Influencing Skills
Conflict Management
System Development
Six Sigma
Process Management
Production Planning
Product Planning
Service Initiatives & Campaigns
Talent Acquisition
Internal Communication
Brand Value Proposition
Brand Positioning
Brand Building
Requirement Analysis
Competitor Analysis
Quality Assurance (QA)
Product Training
Sales
Process Design & Implementation
Finance Fundamentals
Credit Management
Planning for Dealership Profitability
Project Management
Customer Centricity
System Generated Secondary Skills
Job Segment: Engineer, Engineering