Mahindra & Mahindra Ltd. Hiring for Deputy Manager- Customer Care at Chennai, Tamil Nadu Full Time

Location: Chennai

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

• To achieve Spare part targets through dealers/distributors.
• Governance of Spare part centre.
• Identification of distributors.
• Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
• Scrutinize dealer’s financial health and do financial planning accordingly.
• Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)
• Implementation of strategy/schemes for new product launch.
• Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
• Liaison with the Head CCM Farm Machinery and the dealers.
• Management & training of field staff.

Preferred Industries

Agriculture Implemen

Automobile

Tractor

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile, Diploma/Graduate with relevant experience

General Experience

10- 15 Years Experience

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Business Analytics

Customer Satisfaction

Service Orientation

Customer Sensitivity

Product Management

Relationship Management

Influencing Skills

Conflict Management

System Development

Six Sigma

Process Management

Production Planning

Product Planning

Service Initiatives & Campaigns

Talent Acquisition

Internal Communication

Brand Value Proposition

Brand Positioning

Brand Building

Requirement Analysis

Competitor Analysis

Quality Assurance (QA)

Product Training

Sales

Process Design & Implementation

Finance Fundamentals

Credit Management

Planning for Dealership Profitability

Project Management

Customer Centricity

System Generated Secondary Skills

Job Segment: Engineer, Engineering