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Mahindra & Mahindra Ltd Hiring for Deputy Manager/ Manager – Product Support (Customer Care) at Mohali Full Time
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Agriculture Implemen
Tractor
Auto / Auto Equipmen
Automobile
Date: 03-Oct-2022
Location: Mohali
Company: Mahindra & Mahindra Limited
Responsibilities & Key Deliverables
Provide all the product support to the field team.Organize PQIT and data collection from field team and further compilation and review.Regular follow up with CQA on monthly complaints and resolution.Retro fitments feedback is provided as when required by RandD and CQA.Follow up with OEM for settlement of critical issues.Monitoring OEMs for improvising the serviceability issues time to time.Regular discussion with CC field team against any failure if any after the cut off chassis numbers shared by CQA.Monitoring the repeat failures occurring in field and discussing the same with CQA for resolution.Tracking, coordination and follow-up with CQA on progress of agreed improvement projects.Field visit with CQA team for handling/ resolution of the critical complaints cases.Ensure delivery of IDK, IWK and Special tools at Dealerships for new launch models.Monthly MIS on product complaints and forwarding the same to CQA.Creation of Technical SOPs and distribution in the field as per requirement.Market intelligence gathering by keeping abreast with new features and additions in competitors product.Participation in the field service activities to understand the product concerns enabling to take up the matter with additional clarity while interaction with CQA Team
Preferred Industries
Agri Business
Agriculture Implemen
Tractor
Auto / Auto Equipmen
Automobile
Education Qualification
Bachelor of Engineering; Bachelors of Technology; Diploma; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Diploma in Mechanical; Diploma in Automobile; Diploma in Agriculture
General Experience
2- 4 Years of relevant experience in product support / Customer Care field role
Critical Experience
2-4 years of experience in Product support / CCM roles in Tractor organization.Very strong Technical Knowledge.Clear understanding of Tractor operations, farm practices and new trends in farm industry.Strong data compilation, reporting and analytics background
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Sensitivity
Customer Relationship Management (CRM)
Product Knowledge & Application
Service Management
Service Orientation
System Generated Secondary Skills
Job Segment: Field Service, Engineer, Manufacturing, Engineering