MakeMyTrip Hiring for Deputy Manager – Content Writer at Gurugram, Haryana, India Full Time

About the opportunity:

Role – Deputy Manager – Content

Reporting to – Senior Manager – Content Marketing

Location – Gurugram

What you are required to bring to the team:

In the growing E-commerce industry, content plays a vital role in accelerating business growth via information, inspiration, and customer engagement. As a Deputy Manager – Content for the Holidays segment leading funnel and inspirational content for the LOB, you will be responsible for communication excellence across touchpoints like itineraries, inspirational videos and blogs, mailers and newsletters, other funnel content, post-sales communication, and SEO content.

You should be very news and research-oriented and should always have your ears and eyes open to everything happening in the travel business, to be able to lead cutting-edge inspirational travel content. You must possess the skillset to understand precious customer insights and convert them into customer-first content ideas. The same customer centricity should be reflected in all the pre-and-post-sales communication too. Most importantly, you should be passionate about creating strong communication pieces and processes that are scalable, innovative, and solve customer problems.

Excellent communication and interpersonal skills for seamless coordination with team members and stakeholders are a must.

What will you be doing:

• Leading a team of writers to drive creation of holiday itineraries, package introductions, SEO content, inspirational content, post sales emailers etc—as per briefs.
• Giving ideas for blogs, newsletters, and other templates and themes for inspirational content, while ensuring that whatever is crafted by your team is error-free, effective, and on the defined brand tonality.
• Leading the team by example by crafting sample communications yourself.
• Ensuring 100% consistency in content (style, format, font).
• Identifying gaps in the existing content and suggesting new ideas based on customer and business demands.

Interaction Points:

• Work with cross-functional teams including Product, Supply, Category, Engineering to understand project requirements and execute them.
• Collaborate with external stakeholders/agencies to get work done in a defined and structured way.

Qualification & Experience:

• Post Graduation degree/diploma in English, Journalism or related field with excellent communication skills.
• 9-13 years of content writing work experience