MakeMyTrip Hiring for Senior Executive – Visa Operations at Gurugram, Haryana, India Full Time

Function : Holidays Operations

Role : Visa Operations

Level : Senior Executive

Location : Gurgaon

About the Function

With a deep understanding of Indian consumers’ travel preferences, the MMT Holidays business curates a wide array of packages across both domestic and international destinations. Serving over 3 lakh travelers annually and covering more than 50 locations worldwide, MMT Holidays has become a trusted name in the leisure travel space. The focus remains on delivering seamless, memorable experiences that cater to the evolving needs of Indian holidaymakers.

Central to delivering these experiences is the Holiday Operations function, which ensures the smooth execution of all travel-related operations. This function manages a broad spectrum of traveler needs like flights, hotels, experiences, visa, etc. through both dynamic and fixed departure packages—enabling personalization where desired and offering curated, pre-planned itineraries for those seeking ready-made options. From vendor coordination and booking confirmations to real-time customer support, the operations function plays a pivotal role in orchestrating every aspect of the journey, ensuring each holiday is executed smoothly, enjoyably, and without stress.

About the Role

The incumbent will lead the end-to-end visa application process, playing a key role in delivering timely, accurate, and compliant support to clients. Success in this role will be driven by proactive coordination, consistent follow-ups, and a sharp eye for detail in document verification—ensuring a seamless and efficient experience at every step.

What will you be doing:

• Managing end-to-end visa application processing and fulfilment for clients across multiple destinations.
• Assisting clients throughout the journey by providing clear guidance, timely updates, and reliable support.
• Coordinating regularly with internal teams and external partners, ensuring consistent follow-ups for smooth execution.
• Verifying submitted documents thoroughly to maintain accuracy, completeness, and compliance with visa requirements.
• Working efficiently in a fast-paced, call-centre environment, adapting quickly to evolving demands.
• Handling a blended process by managing both voice and email interactions to deliver a seamless customer experience.
• Contributing to operational excellence by bringing a proactive, service-first approach to every task.

Qualification & Experience:

A graduate from a reputed institute with 2 to 6 years of experience in handling visa applications. Prior experience in processing visas for long-haul and European countries is preferred.

Key Success Factors for the Role:

• Good understanding of the visa application process and related documentation.
• Strong communication, influencing, interpersonal, and stakeholder management skills.
• Result-oriented with the ability to perform under pressure.
• High on energy, a collaborative team player with a positive attitude.