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Malabar Group Hiring for Junior Executive-Sales & Services-Bangalore at Karnataka Full Time
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Job Code
MGD1751
Designation
Junior Executive-Sales & Services-Bangalore
Business Vertical
Malabar Gold & Diamonds
Job Summary
Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
Direct customers by escorting them to racks and counters and introducing various product offerings to customers and influencing their buying decision.
Negotiate/close deals, understand & handle queries and complaints of the customer and address with the right solution.
Advise customers by providing accurate information (e.g. product name, features, making charge, stone charge etc.)
Provide excellent customer service (especially during peak times) and ensure customer satisfaction in each sale.
Inform customers about discounts and special offers and enrol maximum customers in Schemes.
Assist the customer when there is sales return or repair work.
Gather feedback from customers or prospects and share with the Manager and prepare frequent review reports with sales and financial data.
Prepare the estimate of the products selected and process payments by totalling purchases and billing.
Stock
Count the stock daily and record the opening stock and closing stock in the section allotted.
Report the sold stock to the section head for maintaining stock of the section; ensure timely stock replenishment.
Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Direct customers by escorting them to racks and counters and introducing various product offerings to customers and influencing their buying decision.
Negotiate/close deals, understand & handle queries and complaints of the customer and address with the right solution.
Advise customers by providing accurate information (e.g. product name, features, making charge, stone charge etc.)
Provide excellent customer service (especially during peak times) and ensure customer satisfaction in each sale.
Inform customers about discounts and special offers and enrol maximum customers in Schemes.
Assist the customer when there is sales return or repair work.
Gather feedback from customers or prospects and share with the Manager and prepare frequent review reports with sales and financial data.
Prepare the estimate of the products selected and process payments by totalling purchases and billing.
Stock
Count the stock daily and record the opening stock and closing stock in the section allotted.
Report the sold stock to the section head for maintaining stock of the section; ensure timely stock replenishment.
Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Work area & Display
Responsible for proper and attractive display of the products at the appropriate counter, free from dust and dirt.
Ensure timely transfer of the stock to the locker at the close of the day.
Ensure safety of jewellery displayed to customers and communicate any potential theft promptly to the superiors.
Marketing
Provide support to the marketing team for potential customer visits and exhibitions.
Identify potential customers and refer them to the store.
Conduct advertisement analysis of the competitors, update product knowledge and inform superiors about the latest trends in the market.
Assist in BTL marketing.
Internal process
Adhere to the standard operating procedures in the store
Adhere to cost savings practices undertaken in the store
People development
Continuously strive for self-development by actively seeking opportunities for growth.
Ensure adherence to timelines for completion of performance appraisal for self.
Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
Functional Responsibilities
Increase profitability and ensure setting/meeting sales targets, including motivating staff to do so.
Identify the quality of gold by manual testing as well as by using the Gold check karat analyser.
Help the sales trainees in acquiring product knowledge and educate them with Company’s selling system.
Functional Area
Retail Sales
Location
Bangalore Dickenson;Bangalore SCM;Bangalore Phoenix Mall;Koramangala;Bannerghatta Road;Bangalore MG Road
State
Karnataka
Country
India
Educational Qualification
PLUS2 /PUC
Age
Below 35
Experience
2 to 3 Years
Salary Range
15000 to 20000 (INR)