Mantras2Success consultants Hiring for Customer Service Associate at Mumbai, Maharashtra Full Time

Reference:
Work Experience: 5.0 Year(s) To 7.0 Year(s)

CTC Salary: 5.00 LPA TO 6.60 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Medical/Healthcare/Hospital

Qualification: Any – Any Graduation

Location:
Mumbai

, Remote Work Allowed

Job Description:
PURPOSE

Responsible for acting as a liaison between customers and organization in the area of customer service.

RESPONSIBILITIES

Process customer complaints.

Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.

Maintain customer price list in order entry and invoice system.

Process customer orders, changes, returns and invoicing according to established department policies and procedures.

Provide documentation to accounting for bill processing of air and sea shipments.

Clear containers

Distribute weekly open purchase order reports to customers and manager.

3PL inventory management and reconciliation.

Ability to work within a cross-functional team and matrix management structure.

Strong attention to details.

Ability to perform multiple tasks in a fast-paced, team environment.

Excellent problem-solving skills and suggest solutions.

Ability to organize and prioritize workflow and to meet established timeframes.

Strategic/ tactical planning and implementation capabilities.

Track open orders for lifecycle of the order.

QUALIFICATIONS/EDUCATION

Bachelor of Business Administration

Customer Service experience is preferred

5+ years of related practical work experience preferably in a manufacturing environment.

Must be able to work in a team environment.

Analyze complex situations and make recommendations.

Legible written communication between team members.

Must be able to work independently.

Must be proficient in Excel and Microsoft Office.

Proven skills and experience in business analysis and supply chain processes.

Desired Profile / Criteria / Skills :
Candidate should be comfortable with US Shift (06:00 pm to 03:00 am )

Offered Benefits / Facilities :
Alternate Saturday OFF

Permanent Work from HOME

Key Skills :
Customer Service

Customer Care

Us Shift

Company Profile

From our corporate headquarters near Atlanta, Georgia to operations in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA), The client is a privately held company that focuses on the design, development, and manufacturing of medical supplies(US) & surgical drapes/gowns (India). They pride ourselves on developing strong customer relationships, driving new product innovation while adapting to ever-changing global market demands.