Job Number 23218043
Job Category Sales & Marketing
Location Courtyard Raipur, NH-6 Labhandi, Raipur, Chhattisgarh, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property, the position may also provide day-to-day supervision of Account Sales associates.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Maximizing Revenue & Managing Profitability
• Develops and implements the overall account strategy for assigned accounts.
• Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
• Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.
• Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
• Develops and implements strategic sales plans .
• Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Understands the overall market dynamics – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
• Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
• Identifies and implements process improvements and best practices.
• Promotes accountability to drive superior business results.
• Achieves account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
• Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
• Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
• Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).
Managing Sales Activities
• Executes sales strategy to achieve property goals.
• Maintains current business Accounts for new business within accounts.
• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
• Includes successful execution of Sales strategies and business processes.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
• Executes and supports Customer Service Standards and hotel’s Brand Standards.
• Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
• Leverages methodologies, technical and business knowledge across the market.
Building Successful Relationships
• Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
• Serves as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
• Leverages Above Property Sales and property Leadership to ensure account saturation , pull-through of account strategies and selling solutions at the local property level.
• Develops a close working Account with Operations to ensure execution of strategies at the hotel level.
• Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues.
Providing Exceptional Customer Service
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
• Acts as the customer’s advocate through understanding account needs and opportunities.
• Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to the business.
Additional Responsibilities
• Conducts and coordinates site inspections for hotels, as required.
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering...
Apply For This JobSpringer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> -Manage Microfinance group loans. -Educate customers on loan terms and ensure clear communication,etc. -Maintain records...
Apply For This JobFull time @Sourabh Chandrakar in Management & Analysis Ahmedabad, Gujarat, India Salary: ₹200,000.00 – ₹500,000.00 / Yearly Job Detail Job...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are looking to hire MIS Specialist for our organization. The candidate must have experience...
Apply For This JobFull Job Description Act as the point of contact among executives, employees, clients and other external partnersManage information flow in...
Apply For This Job