Mashreq Hiring for Customer Support Officer at Bengaluru, Karnataka, India Full Time

handing inquires & services for PBCCNeo/

handle & delight internal and external customers inquiries, services & complaints via voice and non voice channels.

Key Result Areas

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Key Result Areas (Continued)

• Operates in a Call Centre environment where the interface with customers is over the telephone.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

Key Result Areas (Continued)

• Mostly related to explaining procedures or providing information regarding retail banking products.
• Also involves root cause analysis and reversals of charges and fees when necessary.

Knowledge, Skills And Experience

• 1-3 contact center experience
• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 – 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.