Mashreq Looking For Team Leader. New York Payments at Bengaluru, Karnataka, Full Time

Job Purpose

• The incumbent will be responsible for processing Payments, Fund Transfer both USD and local currency under IRU as per Bank’s internal policies, SOP’s/OPM’s/ADM’s as well as relevant ICC guidelines applicable and authorizing/inputting the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.

Key Result Areas

• All processing should be as per SOP/OPM’s and UCP/ISBP/URC as applicable and charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
• No revenue leakage
• No outstanding reconciliation entries pending in Nostro or Internal accounts.
• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
• Managing customers’ expectations, Ideation and working on automation projects
• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations if any, must be closed in an effective and timely manner.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Acts as an authorizer/maker for the transactions related to Export Collection Payment/Payment under Documentary credit for Exports, Discounting of Export Bills, Risk Participation or Sell down of assets.
• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the export transactions.
• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
• Shares responsibility with his/her seniors.
• Must possess managerial capability to lead a team.

Knowledge, Skills and Experience

• Bachelor’s Degree
• At least 6 – 8 years of relevant working experiences in Trade Operations
• Experience in handling Export Discounting/Financing and Payment including expert level knowledge of MT 100 series, MT 200 series and MT 700 series is a must. CDCS preferred.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.