Mastercard has approximately $48B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates periodic engagement with senior management, Mastercard’s sales, franchise, and product organizations as well as our customers (issuers, acquirers, etc.). This provides great opportunities to learn and grow your career within Mastercard.
Role
The primary responsibility is to support the CRM team to ensure customer risk is appropriately monitored in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:
The role will require a good understanding of Mastercard’s business model, systems and tools and usage of various data sources relevant for the customer risk management function. The 24/7 shifts are divided in 3 shifts of 8 hours each. The working week is Tuesday to Saturday. The working hours are 3:30 AM – 11:30 AM and can be slightly changed in the future.
All About You
Must have:
The following All About Us paragraph will appear at the top of each Job Posting for MasterCard.
All About Us
MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry’s most passionate, motivated & engaged global team – Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
About Mastercard
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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