MatSab Job Consultancy Hiring for Customer Relationship Manager at New Delhi Full Time

Candidate should have minimum 1 Year experience in Customer Service

About the Role: Analyst | Customer Relationship Management

1. Customer Complaints– Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

2. Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

3. Resolving queries– Working cross-functionally to ensure customer issues are being flagged and adequately addressed

4. Prompt communication– Building sustainable relationships and trust with customers through open and interactive communication

5. Planning & strategizing– Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills:

• Minimum 1 Year experience as Customer Service.
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer service

Good to have skills-

• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment

What’s In Store For You To Fall In Love with us :

A) Start-up Environment- Work with a passionate and energetic team that is driven by hustle, camaraderie and togetherness

B) Compensation & Benefits – Best-in-class salaries and highly competitive ESOPs along with a great learning work environment, we offer you a place full of opportunities to customize your career trajectory

C) We’ve got you covered – From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we’ve got your back!

D) Cool Perks- Come and get to join us for in-house events, team outings, dinner catchups, and much more

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹450,000.00 per year

Benefits:

• Food provided
• Health insurance
• Life insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)