McAfee Hiring for Technical Support Engineer at Bengaluru, Karnataka, India Full Time

Job Description

Job Title:

Technical Support Engineer

Location:

India, Bangalore

Role Overview:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions. About Role :

• Be a contact for enterprise customers of McAfee Inc.
• Handle real-time issues logged by customers and respond in Provide end-to-end support to the customers
• Attempt to provide resolutions on the first interaction with customers
• Handle multiple cases at the same time with varying degrees of severity
• Work in a team with assorted expertise Update customers on progress of their cases on a regular-basis
• Use team members’ expertise to deliver resolutions to customers
• Knowledge of McAfee Security products would be an advantage (ePolicy Orchestrator, Data Protection)

About you :

• 3 or more years’ experience in a Technical Support Center managing customers from regions such as NA, EMEA or APAC
• Exposure to severity-based models in enterprise business segment would be preferable
• Have to communicate technical information. Knowledge and troubleshooting on latest technologies of Windows OS(desktops and server), MAC, Linux, SQL Database (Including Queries) ,VMware.
• Have understanding of Windows troubleshooting tools and able to interpret multiple Windows logs and dumps
• Good knowledge of computer hardware (Types of Drives, RAID), windows Boot Process, files involved during windows boot process.
• Have working experience on Active directory, Domain account creation, Windows Server and understanding of Server Roles, Domain Nomenclature, User rights administration Good knowledge of IIS, Active Sync Techology Advantage if have knowledge on Esx and cloud technologies
• Sense of technical issues of McAfee’s enterprise customers and handle high severity situations single handedly
• Create progress reports on cases owned and flexible to extend. Industry certifications like, MCSE, any Security Certification is preferred
• Willing to work in night shifts

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We’re serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type:

Experienced Hire

Primary Location:

India, Bangalore

Additional Locations: