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McKinsey & Company Hiring For Support Representative – Helpdesk at Chennai, Tamil Nadu Full Time
Who You’ll Work With
You will be based in the Chennai office and will be a member of the Helpdesk team within Optimize, the McKinsey & Company function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing for McKinsey & Company employees worldwide.
What You’ll Do
You will review the ticket queue, assign tickets and respond as appropriate to complex user issues.
In this role, you will deliver excellent service by offering timely, accurate responses with a sincere eagerness to assist. You will play an integral part in resolving queries and communicating discrepancies from both internal clients and external vendors, taking complete ownership of the task through resolution.
As a follow up, you will need to accurately log any detected issues and queries from both stakeholders and vendors and escalate those issues to senior team members as appropriate and necessary. You may work with senior team members to gather and compile data and provide comprehensive reports and follows up on report requests. Lastly, you will also have opportunities to participate in various projects to enhance efficiency of function and suggest ideas for continuous process improvement.
Qualifications
Bachelor’s/university degree preferred
Track record of being results driven and resourceful, with strong problem-solving skills
Organized and detail-oriented with strong prioritization skills
Self-starter with an ownership mentality
Collaborative with a positive energy and attitude
Intermediate MS Office knowledge (Excel, Word, PowerPoint)
You will be based in the Chennai office and will be a member of the Helpdesk team within Optimize, the McKinsey & Company function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing for McKinsey & Company employees worldwide.
What You’ll Do
You will review the ticket queue, assign tickets and respond as appropriate to complex user issues.
In this role, you will deliver excellent service by offering timely, accurate responses with a sincere eagerness to assist. You will play an integral part in resolving queries and communicating discrepancies from both internal clients and external vendors, taking complete ownership of the task through resolution.
As a follow up, you will need to accurately log any detected issues and queries from both stakeholders and vendors and escalate those issues to senior team members as appropriate and necessary. You may work with senior team members to gather and compile data and provide comprehensive reports and follows up on report requests. Lastly, you will also have opportunities to participate in various projects to enhance efficiency of function and suggest ideas for continuous process improvement.
Qualifications
Bachelor’s/university degree preferred
Track record of being results driven and resourceful, with strong problem-solving skills
Organized and detail-oriented with strong prioritization skills
Self-starter with an ownership mentality
Collaborative with a positive energy and attitude
Intermediate MS Office knowledge (Excel, Word, PowerPoint)