MDI NetworX Pvt Ltd Hiring for Customer Service Associate at Pune Full Time

Responsibilities

• Handle Inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions on calls.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze whenever required and follow up.
• Send emails to onshore clients to get a resolution.

Requirements

• Graduated high school, but a bachelor’s degree is preferred.
• Prior experience with customer service and call centers in relevant job roles for International clients preferred.
• Healthcare experience is preferred.
• Speed and Efficiency
• Good knowledge of systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.
• Creative problem solving
• Ability to handle pressure

Interested candidates please share your CV on payalp@ mdinetworx.com

Job Types: Full-time, Regular / Permanent

Salary: From ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Flexible shift
• Night shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Viman Nagar, Pune – 411014, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9607001037