Meadbery Hiring for E-Commerce Associate (Order Processing) at Panchkula Full Time

JOB SUMMARY: Provides exceptional service to external and internal customers regarding order management for all business units. Responsible for working with customers, colleagues, and vendors through all communication methods (phone, email, fax, proprietary software, websites, etc.) to resolve order management issues accurately and quickly.

Essential Duties and Responsibilities:

• Resolves order management inquiries and challenges via phone and email for customers across all business units.

• Interacts with customers and colleagues with warmth, professionalism, and confidence resulting in an exceptional experience.

• Assists with placing orders and providing order updates, processing returns and damage claims, working within the EDI platform and issuing customer credits.

• Works with Channel Management to ensure timely and accurate communication with customers regarding pricing, lead time issues, backorders, and other order-related issues.

• Maintains customer accounts as needed.

• Answers questions knowledgeably related to company policies (return, warranties, ETS, etc.).

• Works proficiently in various order management platforms like Shopify.

• Adheres to standard operating procedures for customer interaction documentation and follow-up protocol.

• Serves as brand ambassador for Meadbery.

• Uses Excel to enter orders, research purchase orders, purchase requests, inventory, and shipping statuses with very little assistance from supervisors or other departments.

• Meets performance requirements satisfactorily as key performance indicators (KPI’s) are developed.

• Provides support to the Customer Service team on an as-needed basis.

• Performs all other duties as assigned within a reasonable timeframe

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent required.
• To perform this job successfully, an individual should have some background in customer service or related fields.
• The candidate must be self-motivated and be a self-starter to take on and complete outstanding tasks with little to no supervision. This is a fast-paced environment where representatives are expected to work through several tasks at any given time.
• Strong computer skills are required, more than 95% of job duties are completed using technology. Representatives are exposed to several different types of customer-submitted documentation such as hand-written notes on purchase orders, faxes, scanned images of orders, and pictures. If a user of assistive technology, the representative will need to be able to utilize alternative techniques and self-advocacy if traditional methods of gleaning information do not work.
• Portraying a professional image in demeanor and dress is a must.
• Willingness and ability to successfully learn processes for all areas of customer service to include online orders, orders for manufactured products, and custom orders. We serve various customer bases and the successful candidate must be able to pivot between these to serve customers daily.
• Follows instructions and pre-established guidelines to perform the functions of the job.
• Must be able to work with limited supervision.
• Must be reliable.
• Able to work in a team environment. Often, our Order Processing Representatives must communicate with one another in order to complete tasks. The successful representative will keep conversations professional, classy, and will not exhibit behaviors that are distracting or otherwise damaging to the collaborative environment.
• Must be comfortable enough to ask for help if something is unclear.
• Must have a positive attitude even and especially when faced with high-stress situations.
• Able to handle and prioritize multiple tasks.
• Able to work under pressure and deadlines.
• Above-average typing skills for data entry.
• Must continuously improve to meet metrics and KPIs developed by management.
• Must be able to stay focused on their tasks even when the surrounding work area is busy and loud.

Job Types: Full-time, Regular / Permanent

Pay: ₹14,000.00 – ₹18,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-Commerce: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Telecommunication: 2 years (Required)

Language:

• English (Required)

Work Remotely:

• No