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Medline Industries Hiring for Customer Service Representative at Pune Full Time
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Customer Service Representative
FULL TIME | MEDLINE INDUSTRIES INDIA PVT. LTD. | INDIA
Posted On 12/09/2021
Job Information
Industry
Health Care
City
Pune City
State/Province
Maharashtra
Zip/Postal Code
411005
Job Description
About Medline:
Medline is America’s largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 23 manufacturing sites across North America and over 25 joint venture manufacturing plants worldwide, along with 46 distribution centers in North America and 50 throughout the world, Medline posted $ 17+ billion sales last year. Medline is ranked #21 in Forbes 2020 list of America’s private companies and is ranked #9 in world’s largest medical device companies by “MDO” based on 2019 Revenues.
Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 800 associates supporting Medline’s healthcare vision across USA, Europe & other International regions.
Why join Medline:
- A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
- No ill effects of recent downturn/recession.
- First-rate compensation and benefits package.
- Genuine individual growth potential in this new establishment.
- Open door and highly ethical work culture, with due accountability.
This position is responsible to provide World Class Customer Service to Medline’s Customers and Sales Representatives.
Some of the responsibilities are:
- Entering accurate sales orders in ERP based on Customers Purchase order and requirements.
- Meet daily sales order entry targets defined for the customer service representatives.
- Ensure Order maintenance and timely amendments in QAD and also appropriate validation of EDI orders, error resolutions from order entry to order Invoicing.
- Review all reports on a regularly basis to ensure proper maintenance and to support month end and year end closings.
- Understand and work on customer complaints and resolution.
- Co-ordinate with cross functional teams to release order blocks and to ensure smoot order fulfillment process.
- Follow internal processes and policies & Work related SLA’s.
- Keep updated about any new system or process enhancements.
- Follow required training to perform the job with great efficiency.
- Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
Skills / Experience / Qualifications
Essential Skills
- Excellent verbal and written communication skills in English.
- Methodic and structured organization skills.
- Self-motivated and able to prioritize and organize a busy workload.
- Proficient with MS Excel and ERP systems (Preferred QAD).
- Able to work well on own initiative or as part of a team with different cultural and national backgrounds.
- Confident in dealing with individuals at all levels internally.
Educational Qualification
- Bachelor’s degree
Work Experience:
- 2-5 years of relevant experience is desired.
- Relevant experience with Customer Service Order Management function.
- Hands-on experience on QAD as an ERP is a Plus.
- Knowledge of the medical supplies market place is a Plus.
- Experience in related business functions such as purchasing, supply chain or sales is Plus.
- This is Morning shift 3 AM to 12 PM