Mellinnium Herbal Health Care Hiring for Customer Service Executive (CSE) at Mumbai Full Time

Customer Service Executive Job Description:

Division: SOVA CARE ( Personal Care Products )

There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:

1. Answer phone calls in a more professional manner and provide information about products and services as required by the callers or customers

2. They are responsible for taking or cancelling orders, and obtaining details of customer complaints

3. Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

4. Process orders, applications, and forms

5. Generate sales leads

6. Meet personal/customer service team sales targets and call handling quotas.

7. Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

8. Identify tasks critical to keeping customer satisfaction levels in check

9. Network with various departments and groups that are involved in customer support, orders, and processing

10. Follow communication procedures, guidelines and policies

11. Take the extra mile to engage customers.

12. Familiarity with CRM systems and practices.

Requirements:

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication.

Qualification:

Any Graduate with relevant experience.

Salary:

Best in Industry

Job Type: Full-time

Salary: ₹300,000.00 – ₹450,000.00 per year

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• CSE: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• No