Customer Service Executive Job Description:
Division: SOVA CARE ( Personal Care Products )
There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:
1. Answer phone calls in a more professional manner and provide information about products and services as required by the callers or customers
2. They are responsible for taking or cancelling orders, and obtaining details of customer complaints
3. Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
4. Process orders, applications, and forms
5. Generate sales leads
6. Meet personal/customer service team sales targets and call handling quotas.
7. Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
8. Identify tasks critical to keeping customer satisfaction levels in check
9. Network with various departments and groups that are involved in customer support, orders, and processing
10. Follow communication procedures, guidelines and policies
11. Take the extra mile to engage customers.
12. Familiarity with CRM systems and practices.
Requirements:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication.
Qualification:
Any Graduate with relevant experience.
Salary:
Best in Industry
Job Type: Full-time
Salary: ₹300,000.00 – ₹450,000.00 per year
Schedule:
Education:
Experience:
Language:
Work Remotely:
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