1 Experience Minimum 5+ years of experience Experience in VIP support in an MNC Mandatory 2 Coomunication Skills Excellent communications skils(Oral/Written) Excellent Interpersonal skills Soft Skills Mandatory 3 Technical Skills Expert in MAC & Windows Working knowledge on AD Users and Group administration, Exchange, O365 & Mobility, Software & service pack installation Knowledge on Backup – Operational knowledge of back up Policy, Storage unit, System State Backup / File-Folders backup Audio & Video Support- Experiance on VC room arrangements, Teams Meeting room setup Mandatory 4 Process Knowledge on ITIL concepts Service desk Incident management Major Incident management Problem Management SLA Management Vendor Management Asset Management Value added
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