Microland Hiring for Administrator – NW & Security at Bengaluru, Karnataka Full Time

Full Job Description
Additional details
Level
P2
Requirement location
India – Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
RUN – HYBRID DELIVERY UNIT
Department
Network – Tech Ops
Job Description

Hardware & Network

a. Create incidents upon alert validation in the monitoring tool against the correct Configuration item (CI) with SOP’s provided.

b. Perform SOP based changes e.g. Move Add Change Delete (MACD).

c. Understand different parameters used for monitoring and notify to resolution team responsible for resolution

VPN

a. Monitor & Perform health checks on VPN devices

b. Triage with respective teams to resolve issues related to Link and Authentication.
c. Troubleshoot VPN Client related issues: Certificates, Authentication, Internet issues, and browser issues.

d. Configuration respected to User creation and assignment to groups

Proxy
a. Monitor Vital Parameters of the proxy: number of sessions, CPU, Memory, Connectivity issues: Link, Network Capacity, errors.
b. Triage: Perform Triage with Respective team to ensure resolution.
c. Troubleshoot end user related issues with Proxy: PAC File, Browser, Groups assignments and Bypass

Firewall
a. Monitor Firewall Essentials : Logs generation, CPU, memory, error message: Interface or environmental parameters ( Temp, Power)

b. Triage with respective team to resolve issues.
c. Basic Troubleshooting: trace and escalate if any firewall is blocking ports.
d. Define : Different Categories of Firewall (Packet Filtering/ State full/ Application Firewall)

Load Balancing

a. Monitoring of Pools/ Server Farms &Connection Status.

b. SOP based troubleshooting of Connectivity issues to the Virtual IP. Technical Skills

a. Network Components, Devices (F)

b. Virtual Private Network (VPN) connection Security (A)

c. Proxy (F)

d. Firewalls (F)

e. Network Load Balancing (A)

Behavioral Skills

a. Email Communication, Presentation, Public Speaking(F)

b. Interpersonal Skills, Nurturing Relationships (A)

c. Customer Service Orientation, Business Appreciation (A)