Microland Hiring for Avp at Pune, Maharashtra, India Full Time

Job Description

: Title:AVP Application Support Location:Bangalore, India Duration: Long Term Experience:20+ Years of relevant experience of Application Life Cycle Management. Basic Qualification: Bachelor’s degree in Computer Science or equivalent.
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Title:AVP Application Support
Location:Bangalore, India
Duration: Long Term
Experience:20+ Years of relevant experience of Application Life Cycle Management.
Basic Qualification: Bachelor’s degree in Computer Science or equivalent. Advanced certifications are valuable & Masters are desirable.
Roles & Responsibilities:The purpose of this role is to have a leader to manage the Application support service line.
Application Support Delivery:

• Provide strategic guidance for the organization, track interesting trends on emerging technologies that are relevant to the organization and take advantage of such technology trends

• Creation of Service Catalogue for the service line

• Creation of what SLA &/ XLA can be offered with services for new deals

• Defining Maturity model of Service Line, KPIs and associated Processes.

• Develop a strategy that incorporates the roadmap, processes, procedures, standards for BAU and projects

• Defining Maturity model of technology within the Service line

• Benchmarking on service line and technologies with industry and research group

• Best practices adoptions from Industry and research

• Create Catchup plans for Service line, Latest technology, OEMs

• Accelerator introduction as part of transformation

• Assessment of Client environments on service line & recommendation

• Identify the opportunities for process improvements along with its automation proposal plan, which should include gap and influence/benefit analysis concerning pre an…