Additional details
Level
P2
Requirement location
India – Jaipur
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
APAC
Department
Field Services – Tech Ops
Installation Configuration & software / hardware troubleshooting of standard PrintersInstallation Configuration & software / hardware troubleshooting of multi-function printersBasic hardware troubleshooting of laptops desktops and data cardsVideo Conferencing Devices – Installation Configuration & TroubleshootingIPad/IPhone MAC book basic configuration & troubleshootingAndroid devices configuration & troubleshootingScanners – Installation configuration & hardware /software troubleshootingBasic hardware troubleshooting of barcode assetsInstallation of Anti-Virus Client Software. Ensuring that all Computers having updated AV definitionsResolving server problems like system `hang? hard disk crash etc.Installation of operating system (`OS?) upgrades and patches as and when provided by HMCLLoad latest AV Updates on ServersEnsure all critical services are up and runningMonitor Event Logs and publish critical event alerts on regular basis.Coordinate with Application team on Application alert eventsIdentifying LAN faults and resolving themIP addressing schema knowledgeEnabling/ disabling ports/servicesMaintaining DHCPUser account managementCapacity forecasting disk space usage etc. vis-?-vis thresholds using server management tools provided by HMCLIdentify potential problems consult with HMCL and then take corrective action before they impact user productivityInstall / Upgrade OS and apply related Service Pack /PatchesReload OS on servers as and when neededProactive major outages Management of serversCreating / modifying / deleting users and groupsManage Active directory User groups and profileManage and adhere to security Policy for user level access definedCommunication skill should be strong
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