Full Job Description
Additional details
Level
P2
Requirement location
India – Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
Data Center – Tech Ops
Job Description
Required Skill
Technology – Operating System|Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology – Operating System|Kernel patching and other patches/ add storage as per DB requirement
Technology – Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology – Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
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Details
1. Hardware & Networking
a. Isolate issues using trace route, path ping, nslookup.
b. Logon to remote server using terminal server (RDP / telnet / putty), for parameter / health checks.
c. Monitor alerts & performing related SOP based troubleshooting tasks
d. Perform Change management activities as per ITIL guidelines, SOP 20s, Instruction Document and get desired approvals from the change control team
2. OS Administration
a. Check logs and services (such as event logs, check services / deamon status)
b. Check utilization and availability
c. Perform start up and shut down services by following SOP
d. Deploy gold images on multiple servers using SOP
e. Operating Systems – Linux, Sun, AIX: differentiate between various flavors of Unix
f. Troubleshoot basic level backup issues like labelling, Tape DLT issues etc.
3. Clustering
a. Connect to cluster and check the status of nodes (up / down) and resource group
4. Virtualization
a. Connect to virtual console to check the status of snapshot, events and tasks
b. Perform vmotion / lpm, DRS
c. Put host into maintenance mode and restart
5. Backup and Disaster Recovery
a. Monitor backup services whether they are running or not
6. Storage
a. Identify drive utilization and differentiate whether the drive is internal or external
b. Escalate / follow next steps for resolution
7. Unix User Management
a. SSH to UNIX server
b. Search, create and edit files.
c. Create or Delete users
d. Create user groups, add users to user groups
e. Set home directories and directory permissions
f. User administration
Technical Skills:
a. Hardware,Network Components, Devices (F)
b. Systems Administration (F)
c. High Availability / Cluster Systems (A)
d. Virtualization Administration (A)
e. Storage and Backup Administration (A)
f. Configuring DNS, Network File System (NFS) (A)
Behavioral Skills:
a. Email Communication, Presentation, Public Speaking(F)
b. Interpersonal Skills, Nurturing Relationships (A)
c. Customer Service Orientation, Business Appreciation (A)
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