Mindmap Consulting Hiring for Customer Service Associate at Gurgaon Full Time

We are inviting applications for the role of Customer Service Associate.

Responsibilities

• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for the end-user
• Maintain a deep understanding of client processes and policies

• Reproduce customer issues and bring up product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit a capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills

• Analytical skills with a customer-centric approach

• Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shifts)

Primary Location: India – Gurugram

Education Level: Bachelor’s / Graduation / Equivalent

Master Skills List: Operations

Job Category: Full Time

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹180,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)