Mirraw Online Services Pvt Ltd Hiring for Team Leader – Customer Support at Mumbai Full Time

Greetings from Mirraw.com,

We are looking for a Team Lead – Customer Support (experienced in Blended process),

Location – Mumbai (Lower Parel / Currey Road).

This role includes night shifts on a rotational basis.

Responsibilities:

· Responsible for developing new Customer Support Executives.

· Taking mock trainings and QA of the team.

· Provide individual and team coaching and conduct Training need analysis.

· Provide soft skills training.

· Making weekly roster for your team and ensuring smooth Operations.

· Monitor call tracking software and proactively address any concerns or issues.

· Building a smooth and easy support experience for both international and Domestic customers.

· Ensuring the customer queries are resolved timely without any lapses.

Regards,

HR Team.

Job Type: Full-time

Salary: ₹600,000.00 – ₹700,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team Lead – Customer Support: 3 years (Required)
• International Process: 3 years (Required)
• Blended Process: 3 years (Required)

Speak with the employer
+91 8830843441