Mojocare Hiring for Manager – Customer Service at Bangalore Full Time

Job Role

• Set a ticket management system and monitor customer support requests received across various channels including calls, chats, emails and social media

• Handle first level pre and post sales enquiries and assign them to relevant departments

• Develop scripts and canned responses and coach CS reps accordingly

• Control churn by maintaining a healthy relationship with the company’s customer base and redress grievances within a specified TAT

• Design tools to gauge customer satisfaction and push renewals by cross-sell/up-sell wherever applicable

• Analyse reasons for low retention levels among different customer segment and execute measures to improve it by coordinating with marketing, sales and fulfilment teams

• Coordinate closely with the sales team to convert sales queries received across various channels including calls, chats, emails and social media

• Own MIS reporting and ensure data sanity to give real time visibility of important metrics to the senior leadership

• Build a high performance team to deliver operational excellence Requirement

• 3-6 years of experience in Customer Support/Retention/Training in a B2C healthcare/consumer startup

• Strong interpersonal skills and the ability to build rapport with the company’s growing customer base

• An analytical bent of mind with an ability to collate, analyse and present data to drive clear insights into the business and make decisions to meet retention KPIs

• Full professional proficiency in English and Hindi. Limited/full working proficiency in regional languages is a plus

• Undergraduate degree with notable co-curricular achievements

• Ability to multitask, set priorities and manage time effectively in a fast paced environment

• Healthcare enthusiast who believes in the mission of the company and is excited in building this together

• Willingness to relocate to Bangalore (if needed) to work closely with the team (this is not a remote role) Look forward to:

• Working with a world-class, high performance team that constantly pushes boundaries and limits, redefines what is possible

• Fun & work at the same place with amazing work culture, flexible timings and vibrant atmosphere
• Get ready to transform yourself into a A+ supermojo

Job Type: Full-time

Pay: ₹1,000,000.00 – ₹1,500,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Bengaluru Urban – 560102, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 8 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)