Morgan Stanley Hiring for Director – Property Services Lead (Corporate Services) at Mumbai, India Full Time

In this role on the Property Services team, you will report directly to Director, Property Services Lead, Mumbai. You will maintain a close working partnership with all peer group managers, and local senior and branch management as required and also maintain operational relationships with service partner core team.

• You will establish partnerships at all levels within the supplier, emphasizing: collaboration, clear expectations, common goals, trust and transparency
• You will ensure SLAs agreed with vendor partners are on track and partners are delivering per contracted KPIs
• You will oversee housekeeping and other property related services across the managed locations ensuring that Property Operations maintenance partners operate in an effective manner and in compliance with Morgan Stanley’s rules and guidelines, thereby minimising risk and protecting the Firm and its franchise.
• You will take the lead role in managing, supporting, and communicating critical incidents where business may be exposed to risk arising from down-time of critical systems.
• You will assist in the implementation of building emergency response, incident management and escalation procedures.
• You will also act as a center of excellence for soft services under property services.
• You will lead to create and lead the internal client relationships for property services.

You Will:
– Track and report on vendor partner performance and compliance with Morgan Stanley standards and requirements.
– Assist with programmes to audit performance and undertake benchmarking comparisons, providing advice on the delivery of best in class services to the Firm.
– Proactively recommend design modifications and/or enhance maintenance regimes to eliminate system deficiencies and improve system reliability.
– Oversee project related work for equipment and fabric life cycle replacement.
– Assist in the development and management of the budget process for all offices’ expenditures within the defined areas of responsibility.
– Collaborate with Projects, Engineering, Workplace Design, other internal teams, service partners and consultants for existing space upgrades and new projects including office mobilization.

To be successful in this role, you will demonstrate these core competencies:
Business Acumen: What You Need to Know
– You have experience managing service based contracts.
– You have experience in office mobilization/relocations.
– You have vendor management and team skills.
– You assess risks proactively providing safe and hygienic work environment for our employees.
– You have experience collaborating with Workplace Design, Real Estate, Health and Safety and Capital Projects teams delivering large campus environment.

Execution: You Get Things Done
– You have attention to detail as well as time management and project management skills.
– You are independent, resourceful, and a self-starter.
– You are an enthusiastic, positive team player who can deliver work output in a timely manner.
– You can prioritize in a fast-paced environment and handle multiple tasks concurrently.

Communication: You Can Write and Present Well
– You can communication well both verbal and written and problem-solving skills.
– You can translate complex, technical information into concise, easy-to-understand language.
– You are versatile in communicating across different formats for a variety of audiences, with an ability to capture the voice of Morgan Stanley’s communications.
– You foster a positive team environment encompassing all job categories and functions within the Firm.

What’s Preferred for this Role
To give you an extra boost, you will:
– Worked in output based service delivery focused vendor contract models
– Experience in sustainability, health and safety initiatives
– Engagement with reputed professional associations like RICS, IFMA, CII, NASSCOM, CoreNet Global
– You have a degree standard or higher in a Facilities Management, Engineering and/or Building Services discipline with 7 years plus experience. Should have worked within the M&E industry with experience of both contracting and client-side roles

Job: *Other

Title: Director – Property Services Lead (Corporate Services)

Location: Non-Japan Asia-India-Maharashtra-Mumbai (MSA)

Requisition ID: 3232466