Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
Ø Troubleshoot Product, Codes and Configuration issues […]
Ø Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC […]
Ø OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level
Ø TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism […]
Ø Mac address table fields and how a switch uses MAC table for switching decisions […]
Ø Routing Table fields and how a Router…
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