MUB IT Services Pvt Ltd Hiring for Customer Service Executive at Hyderābād Full Time

Job Description:

• Responsible for handling Customer queries through chat/emails.
• Handle day to day chats for client websites, resolve customer queries as Item availability, ETA, Order modification, Order Status, Returns, Reward points & Technical issues.
• Handle customer emails on third party channels where client sells, resolve the similar on those platforms as well
• Contact manufacturers for PO inquiries, technical questions, Price lists, etc.
• Processing orders of clients through seller panels on the various marketplaces.
• Processing returns, issuing RMA, Processing Refunds, contacting carriers for shipment updates if there are any delays.
• Reviewing Customer feedback on website and third-party channels and responding to them accordingly. w
• Well versed with MS Excel and social media marketing.
• Maintaining follow up with all e-commerce portals for resolving any kind of issues.
• Submitting an activity report on a daily basis to the manager for the respective clients.
• Must have knowledge to operate Online Selling portals and relevant CS knowledge

Competency Requirements:

• Proficiency in Spoken and Written English is Required.
• Good command over MS Office and MS Excel and Internet usage skills
• Willingness to work in night shifts & weekends
• Relevant Customer Service experience is required

Work Experience: Experienced(1-3yrs)

Job Qualification: Graduate / Post-Graduates

Compensation Package: As per industry

Shift Details:

Work from Home

5 days a week

7Pm IST to 4Am IST

Job Type: Full-time

Salary: Up to ₹20,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Night shift
• Rotational shift
• US shift
• Weekend availability

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have E-commerce experience?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)