MyVerkoper Hiring for Customer Support Specialist at Hyderābād Full Time

Vision

To be the single platform that connects all educational institutions and manufacturers in India for their business procurements and sales.

Mission

To create an organized marketplace that provides various products or services to educational institutions and enables buyers and sellers to redefine their procurement and marketing processes.

Beliefs

Our Exclusive marketplace, through our personalized features, reinforces our belief to create a unique platform where buyers and sellers can meet to find the ‘right fit’ for their business needs. The exclusive features of our marketplace enable the buyers to buy the right products through a wide range of choices offered to them, while simultaneously enabling the sellers to find the right buyer through a wide range of markets offered to them.

To give a pragmatic shape to our philosophy, we have conceived an exclusive marketplace with various features for buyers such as Preview, Meet, Live, Stories, Play and Learn and for sellers such as Account-Based Marketplace & Customer-Centric Catalog to personalize the sourcing experiences of buyers and selling experiences of sellers by fully equipping them to overcome every business challenge.

Values

Our business is built on the core values of ethical business practices. We don’t offer premium memberships and paid promotions to sellers on our platform, who are sorted based on their organic strength to give authentic buying experience to buyers. We don’t take any unfair advantage from both buyers and sellers. We provide equal opportunity to sellers on our platform to promote their products/services ‘organically’. We ensure educational institutions directly benefit from their promotions through our features such as Stories, Play and Learn.

About Us

MyVerkoper is an exclusive B2B e-marketplace that connects educational institutions with manufacturers meeting their needs.

Our services provide a range of choices to increase the efficacy of buyers in procurement and sellers in marketing processes, thereby transforming the way they operate their business processes. Our integrated platform enables buyers and sellers to engage with each other more efficiently.

MyVerkoper was incorporated in 2018 but the idea for the company was conceived by its founder, Mr. Nithin, a year before its incorporation. He has completed his Master’s in Business Administration (MBA) and earlier worked with Xseed Education, with five years of experience in the education industry. He has always been obsessed with improving efficiencies through better organization in every aspect of life. Moreover, his stint with the highly unorganized educational industry triggered in him the idea of organizing it through an exclusive e-marketplace for educational institutions. He observed the need for bridging the gap between manufacturers and educational institutions to improve their business efficiencies by providing better communication between them. This led to the conception of the exclusive e-marketplace, MyVerkoper.

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Work under pressure, cold calling.

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with ecommerce industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

• BSc in Information Technology or relevant diploma

Benefits

• Our focus is to attract, develop and retain talented people.

• We are one of the disruptive startups in India and there are plenty of opportunities to grow with us & We are a young, motivated, experienced and visionary team of top performers

• Dynamic, Collaborative & Fast-paced start-up environment & Our service-focused team members are committed to the friendliness

• We’re always learning and pushing boundaries, for that’s the first step to a fulfilling career so we work together on your career, Opportunity for rapid growth in the company & Ideal location in Hitech-City.