Nafi Recruiting Agency, Bensalem, PA Hiring for Customer Service Representative ( Remote) at New Delhi Full Time

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NAFI Recruiting Agency is committed to supporting businesses with their hiring needs, finding the right talents, staff retention, and leadership training. As a staffing agency, we introduce and provide job opportunities and training for job seekers.”

Customer Support Representative serves as a primary point of contact for our customers to handle inbound and outbound requests via phone, chat, and web channels, and ensure that all valid requests are resolved timely and efficiently delivering best in class customer experience.

Roles and Responsibilities:

• The customer service will be responsible for attending to customer’s needs and complaints to the best of their ability.
• CSR has to answer customer phone to provide information, resolve complaints and answer the queries.
• Maintaining a positive , empathetic and professional attitude towards customers at all times.

• Communicating with customers through various channels.

Processing forms and requests.

• Keep records of customer interactions, process customer accounts and file documents.
• Ensure customer satisfaction while providing professional customer support.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Educational Qualification Required:

• A Bachelors degree
• A minimum of 1 years of experience ( Preferred)
• Excellent interpersonal, written and oral/spoken communication skills.
• Excellent Computer skills.

Salary Range:
Rs. 10,000/- to Rs. 20,000/-

Job Timing:
1:00 am to 8:00 am

5:00 pm to 1:00 am

Job Type: Full-time

Benefits:

• Work from home

Shift availability:

• Evening shift
• Night Shift

Language:

• English (Required)

Work Remotely:

• Yes

Job Type: Full-time

Pay: ₹10,000.00 – ₹20,000.00 per month

Schedule:

• Night shift

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)