Nakoda Machinery Pvt Ltd Hiring for Customer Support Associate at Mumbai Full Time

We are hiring urgently!

Company Profile

Nakoda Machinery Pvt. Ltd. is a very renowned organization in the field of Earthmoving, Mining, and Construction Machinery Sector. We are the Manufacturer, Supplier, and Service Providers of our in-house designed equipment like Crawler Drills, Hydraulic Crawler Drills, Self-propelled Crawler Drills, Blast Hole Drills, Gas Hydraulic Rock breakers, Pedestal Boom breakers and Hydraulic Attachments, CRUSHER EUIPMENTS VSI, CONE, JAW ETC.

The Group was incorporated in two decades ago and is one of the lead manufacturers of these equipments in India. The products which deliver high performance in challenging working conditions are highly appreciated by customers in Mining, Earthmoving, Cement, Power, Roads, Defence and other sectors.

Nakoda has achieved enviable growth over the years due to in-house design strength, manufacturing expertise, and innovation and most important our wide service of network. All our products are marketed under our brand ‘INDUS ROCK TOOLS.

Our website: www.indusrocktool.co.in

Job Summary:

A Customer Service Associate is responsible for providing outstanding customer service to clients by answering their inquiries and resolving complaints. The main objective is to ensure customer satisfaction, retention and loyalty, and maintain the company’s reputation.

Key Responsibilities:

Answer customer inquiries and provide information about products and services, including pricing, availability, and delivery.

Resolve customer complaints by investigating problems, developing solutions, and making appropriate recommendations to management.

Process customer orders, returns, exchanges, and refunds in a timely and accurate manner.

Communicate with customers via phone, email, chat, or social media, and ensure a professional and positive tone is maintained.

Build and maintain positive customer relationships by providing personalized service and demonstrating empathy towards customers’ needs.

Collaborate with other departments to resolve complex customer issues and escalate complaints as necessary.

Continuously improve customer service skills and knowledge by attending training sessions and keeping up-to-date with company policies, products, and services.

Ensure accuracy of customer information and maintain customer records in the database.

Meet or exceed customer service targets and key performance indicators, including customer satisfaction scores and response times.

Qualifications:

High school diploma or equivalent. Associate or bachelor’s degree in business, communication, or related field is a plus.

Prior experience in customer service, sales, or related field preferred.

Excellent communication skills, both verbal and written, and the ability to communicate in a professional and friendly manner.

Strong problem-solving skills and the ability to handle customer complaints and resolve issues effectively.

Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.

Familiarity with customer service software, such as Zendesk or Freshdesk, and knowledge of Microsoft Office Suite and Google Workspace.

Ability to work in a fast-paced environment and adapt to changing situations.

Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Strong attention to detail and ability to maintain accuracy while handling high volume of requests.

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Morning shift

Supplemental pay types:

• Joining bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Marathi (Preferred)