National Payments Corporation Of India (NPCI) Hiring for Customer Service Lead at Mumbai, Maharashtra, India Full Time

Position: Senior Associate/ Lead Customer Success

Place of posting: Mumbai

Experience: – 6 to 9 years into Operations & Customer Success

Qualification: B.Tech / MBA

Responsibilities-

• Will be responsible for handling daily settlement activity

• UAT & On-boarding of new Banks & BINS in the back office application

• Automation of routine work processes

• Ensuring that chargeback ratio & Business Decline is within the prescribed limits

• Frequent meetings & follow up with Banks for Chargeback & Business Decline

• Handling daily operational activities and Bank queries

Functional Skills

• Articulate & Excellent Written & Oral Communication and presentation Skills.

• Proficient in MS Office • Ability to work under pressure and result oriented.

• Innovative solution provider, capable of articulating new ideas and changes and getting them implemented in quick time.

• Excellent organizational, leadership skills and Multi-Tasking with problem-solving ability