NatWest Group Hiring for Customer and Service Operations Analyst at Chennai Full Time

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This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you’ll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you’ll need

In order to excel in this role, you’ll have at least two year’s experience of working in payments investigations. With strong customer service abilities along with customer and industry knowledge, you’ll also work well in a fast-paced environment and have good organisational skills.

You’ll also demonstrate:

• In-depth knowledge of international payments and clearing, such as SWIFT, Target, BACS and CHAPS
• In-depth knowledge of payments products, such as electronic payments, cheques, and cards
• An awareness of changes in trends, policies and regulations
• Experience of managing stakeholder relationships