Navi Looking For Internal Ombudsman at Bengaluru, Karnataka, Full Time

Internal Ombudsman

Job Summary:

The Internal Ombudsman (IO) will be responsible for overseeing and facilitating the resolution of customer complaints and grievances within Navi. The IO will play a critical role in ensuring adherence to regulatory compliance, enhancing customer protection, and maintaining the integrity of our financial services. This position requires an experienced and skilled individual with a strong background in financial sector regulation, supervision, non-banking finance, banking, or consumer protection.

Key Responsibilities:

• Complaint Resolution: Manage and facilitate the resolution of customer complaints and grievances in a fair, transparent, and timely manner.
• Conflict Resolution: Act as an impartial mediator between customers and the Navi, ensuring that disputes are resolved fairly and professionally.
• Process Improvement: Continuously assess and improve processes and practices related to customer complaints and grievance handling.
• Regulatory Compliance: Ensure that Navi complies with all relevant financial sector regulations, and that internal policies and practices align with regulatory requirements.
• Reporting: Prepare periodic reports summarizing the status of customer complaints, their resolution, and any emerging trends or issues.
• Training and Awareness: Conduct training sessions and awareness programs for employees to enhance their understanding of customer protection, regulations, and the complaint handling process.

Profile & Key Qualifications:

• The person shall be either a retired or a serving officer (General Manager or equivalent in any financial sector regulatory body/any other NBFC/bank)
• The person shall have necessary skills and experience of minimum 7 years of working in areas such as non-banking finance, banking, financial sector regulation or supervision, or consumer protection