Full Job Description

1)Primary Responsibilities:

To contact customers regularly via email/sms/wats app/tel.calling in terms of service due reminders, appointment booking, post service feedback calling and other promotional offers/camp.
Follow communication procedures, guidelines and laid down policies.
Generating PSF and appointments list from the DMS system.
Preparing list and arranging Home visit for all PSF complaint customer.
Updating information in DMS system related to feedback of customer (IFF/IFC etc.)
Updating customers concerns (VOC) during PSF as per OEM norms.
Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.
Updating resolved complaints details in DMS and or Dealership defined process.
Maintaining daily and monthly complaint monitoring report.
To achieve the set business targets (appointment, PSF).
To daily update appointments generated details in DMS.

2)Secondary Responsibilities:

Act as single point of contact for service and related concerns.
Daily /weekly/monthly MIS reports.
Preparing list and organising pick up –drop facility of customer’s vehicle in coordination with service team.
To manage service reception, attend customer and take care of customer lounge area as and when required.
To attend all training programmes organised by OEM/Dealership

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Language:

Application Deadline: 20/04/2023
Expected Start Date: 03/04/2023

Navnit Motors Pvt Ltd Hiring for Customer Care Executive – Automobile Jaguar Landrover at Mumbai, Maharashtra Full Time

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