NECSWS Hiring for End User Support Analyst at Worli, Mumbai, Maharashtra, India Full Time

Job Description

Company Description
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NEC Software Solutions (India)
On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.
We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.
We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
For more information, visit at www.necsws.com/india .
About NEC Corporation
NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.
NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.
For more information, visit NEC at https://www.nec.com.

• Ensuring that all change/project work is delivered on time and to budget
• Using specialist technical skills to proactively manage all elements of the supported Infrastructure ensuring high levels of service availability
• Proactive Problem management to drive down numbers of fault Incidents raised
• Proactive monitoring of Servers, Key systems.
• Proactive maintenance of systems, installing patches, upgrades etc.
• Carrying out all backups, tape changing and log checking
• Capacity planning and reporting on IT infrastructure
• Providing customers with high level technical consultancy
• Specialising in the configuration and support of Windows Servers and back office applications
• Ensure compliance with all documented procedures
• Monitor allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
• Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands.
• Be a part of the 24X7 shift rotation (If Required)
• Get involved in any other business activities as required

Qualifications

• Strong interpersonal/team skills
• An adaptable attitude, wanting to provide excellent customer service
• Self-motivation
• Excellent communication and client facing/customer service skills
• Proven skills in Remote End User Support. Ability to talk end users through the problem(s) they are facing and come up with a solution, either from a Hardware and/or Software perspective.
• Thorough knowledge of MS Windows Server from 2000 to the latest versions.
• Log File Analysis for abnormalities in Windows logs.
• In-depth experience in Microsoft Active Directory based on windows 2003/2008 as Domain Controller and core authentication system.
• Group Policy Object (GPO) administration, troubleshooting and management and manage GPO links in OU hierarchy.
• Maintain & Administration of DNS, DHCP, NFS, NIS, DFS roots, Group policy
• Exchange 2007/2010 deployment, administration, management, and troubleshooting skills.
• Exchange routing and in-depth knowledge of the SMTP protocol
• Good understanding of Virtual Infrastructure & Components of Build
• Managing VCB / VDR / VDP
• Creating/Deleting snapshots
• Managing Data stores, Clusters, DRS & HA Policy
• Identifying the issues related to overall performance and implementing corrective measures to enhance overall performance.
• Thorough knowledge of large network environments, LAN/WAN technologies and TCP/IP
• Terminal Server experience, including Citrix
• Clustering technologies
• Ability to quickly analyze & diagnose technical problems.
• Work with Change & Problem Management Tools
• Problem determination and resolution within agreed time frames.
• Perform Root Cause Analysis for the incidents.
• Identify and recommend improvements to existing processes.
• Create regular reports for Management requirements.
• Escalations handling.
• Co-ordination with other technical teams.
• Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
• Adhere to all the account specific technical as well as general process / procedures.
• Ensure the Service Requests and all pre-requisite checks are followed diligently.
• Quality and Process Knowledge.

Additional Information
Good Communication Skills required.