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Private Jobs / Private Sector
Net Connect Hiring for Fresher/ Tech Support/Storage Administration at Bengaluru, Karnataka Full Time
Full Job Description
Job Description
Roles and Responsibilities :
Is responsible to log and dispatch cases, provide status updates and route cases
appropriately to the right queue as per the defined SLA.
Handling of misroute calls and cases
Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
Order parts wherever applicable as an exception OR as a part of customized
process
Handling of customer escalations and interacting with level 1 & level 2 teams,
trade teams & partners using standard or customized processes, region resource
control teams, onsite engineers, partners and logistics teams.
Event management of cases wherever applicable for all Cases defined with
specific priorities and severities
Escalation management for customers who log cases only through access teams
wherever applicable.
Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,
IPG, PSG and MV products
Perks and Benefits