Netizens Technologies Hiring for Customer Support Executive at Surat Full Time

We have a vacancy for a Customer Support Executive at Netizens Technologies, one of the fastest-growing IT companies in Surat.

Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Answer inbound/outbound calls professionally & provide information about products/services take/cancel orders.
• Keep records of customer interactions/transactions, details of inquiries, complaints/comments, as well as actions taken.
• Resolve customer complaints via phone, email, and mail. (English Only).
• Greet customers warmly and ascertain the problem or reason for calling.
• Knowledge about Software like (CRM database, Aircall) Or else.
• Maintains financial accounts by processing customer adjustments.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Required Skills:

• Excellent communication
• Pleasant communication over the phone, email, and chat, ability to explain complex concepts
• Ability to maintain composure, focus, and accuracy in a hectic work schedule.
• Thorough understanding of marketing and negotiating techniques.
• Should have good communication skills – Verbal & Written.

Salary: Best in Industry

Qualification: Bachelors in any stream

Location: Adajan, Surat

Shift Duration: 9 hours (Morning/ Day/ Night Shift Available)

Preferred Surat-based candidates only

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor’s (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9313440642