Ericsson Hiring for Assistant Engineer Trainee at Bengaluru, Karnataka, India Full Time

You will also be responsible for receiving trouble reports from the Operator’s Customer Care Center (or from the Operator’s customer directly in some very specific cases), resolving them to the customer’s satisfaction and providing significant status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply

What You Will Do

• Manage all incidents raised through the ticketing tool or on customer request.
• Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
• Document new resolutions identified.
• Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.

You will bring

• Interface with CPM’s/End to end leads to ensure timely project deliverables
• Implementations of activities related to 2G/3G/4G technologies
• Expertise required with respect to Nokia, Huawei, Ericsson and Nortel
• Importing and provision of XMLs and skills required in the troubleshooting of plans
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 1-3 years.

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com

Please Note that all the applications have to go through SF and application outside SF will not be considered.

Kindly reach out to Talent Acquisition Specialist: – Jyoti (Jyoti.a@ericsson.com) or Hiring Manager: – Narayanamoorthy R, In case you need any clarification

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore

Req ID: 724416