Log In
Sign Up
Private Jobs / Private Sector
Neural IT Pvt Ltd Hiring for Client Success Associate at Navi Mumbai (New Mumbai), Maharashtra Full Time
An ISO Certified & HIPAA Compliant Company. Neural IT is in the business of empowering companies and organizations. We accomplish this by providing a vast array of resources to prospective clients, ranging from substantial human resources to cutting edge technological products.
Job Description:
Skills Required:
Excellent verbal communications skills.
Strong presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Comfortable making calls and communicate with customers.
Knowledge in basic computer, internet, office and related web applications.
Excellent Convincing Skill.
Ability to handle multiple tasks simultaneously in an organized way.
Proven customer support experience or experience as a client service representative.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond.
Roles & Responsibilities:
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Responding in a timely manner to service issues and requests.
Setting up new accounts / clients.
Managing incoming calls and customer service inquiries.
Identifying and assessing customers needs to achieve satisfaction.
Providing ehrms software support to the clients.
coordinating with IT project coordinator & development team.
Candidate Requirement
Qualification:
Any 10+2