The role will be supervising, guiding and motivating team members to work together and independently ensuring the delivery of quality outputs within defined SLAs. Team leaders will ensure associates are fully engaged so the business can run smoothly. Team leaders will organise and delegate workload as well as monitoring SLA and identifying risks both in delivery and overall landscape within the hub. The team leaders will liaise with COE support functions to implement automation and training initiatives as well as process improvement and cost saving measures. What you’ll do: * Create and lead a high performing team with an open communication culture * Set clear team goals and ensure they are met * Delegate tasks and set deadlines * Oversee day-to-day operation * Monitor team performance and report on metrics * Motivate team members * Discover training needs and provide coaching * Listen to team members’ feedback and resolve any issues or conflicts * Recognize high performance and reward accomplishments * Encourage creativity and risk-taking * Identify areas and opportunities for improvements * Bachelor/Master of Marketing, Economics or related field, or technical/engineering studies delivered in English * 2+ years experience managing in a reporting environment * Strong numerical and analytical skills * Very good knowledge of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); knowledge of VBA is an asset, PowerPoint * Proven 2+ yrs work experience as a team leader or supervisor * In-depth knowledge of performance metrics * Good reporting skills, MS Excel, BI Tools and CRM * Excellent communication and leadership skills * Organizational and time-management skills * Decision-making skills * Multi tasking and managing multiple high priority tasks * Problem solving skills * Estimation and time management * Proactive, flexible and self-motivated attitude * Strong communication skills, ability to document, present and educate others * Willingness to take ownership and see projects to completion * Ability to anticipate the bigger picture and are holistic by nature * Experience and desire to create process documentation * Fluent communication in English – verbal and written (at least C1 level) * Results-oriented personality and ability to work to tight deadlines * Good time- and workload management skills * Ability to work both independently and as a team player * Experience in working in a virtual environment and in a multicultural setting * Diligence and attention to detail About NielsenIQ * NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit *www.niq.com. NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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