NielsenIQ Hiring for CRM Administrator at Mumbai, Maharashtra Full Time

Full Job Description
Job Description

Job Description

This position is responsible for the administration and development of NielsenIQ’s transition to Dynamics platform and associated applications from Salesforce Sales Cloud. Applications such as customized versions of Dynamics Sales and Dynamics Marketing, Customer Service across multiple business units. The role will be an integral member of the Sales Technology Administration team and liaise with stakeholders from various business areas to understand and support their needs of the Dynamics and Power Platform environments. The role will also work closely with the Infrastructure and Operations team to ensure that all standards and security requirements are met and delivered.

What You Will Do

■ Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities.

■ Salesforce Administration experience is preferred as we currently are on Salesforce Lightning Sales Cloud and transitioning onto Dynamics 365.

■ Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments.

■ Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)

■ Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams

■ Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.

■ Contributes to and supports the Dynamics platform 3 year roadmap and the product SDLC.

■ Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse.

Experience Qualifications

■ Experience of Salesforce Sales Cloud Administration is preferred.

■ 2-4 years experience of working with Dynamics 365, Office 365 and the Power Platform,

experience working with the Dataverse and Azure Functions and Logic Apps

■ Experience working as a System Administrator

■ Experience of working with application management lifecycle tools/source control, Azure Devops/Github

■ Experience of Application Development, using C#, .Net and Powershell

■ Experience of SQL

Skills And Abilities

■ Strong verbal and written communication skills and ability to interface with all levels of the organization

■ Demonstrated ability to lead projects

■ Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight

■ Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite

Licenses and Certifications

■ Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications preferred.

Qualifications (ALL)

■ Experience of Salesforce Sales Cloud Administration is preferred.

■ BA/BS Degree (4-year) Computer Science or related technical area is preferred.

■ Strong verbal and written communication skills and ability to interface with all levels of the organization

■ Demonstrated ability to lead projects

■ Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight

■ Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite

■ At least 2 years work experience related to Project Management/coordination w/ multiple stakeholders or Finance

■ Fluent in English, Ability to work with Global Teams.

■ Technologically capable – can work/learn to work with our Google/Microsoft suite, MS office, Salesforce and PowerBI

■ Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus

Additional Information

ABOUT NIELSEN We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: careers.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.