Scope/expectations:
Full ownership and accountability for each project assigned to E2E coordinator.
Manage project delivery planner/tracker, issue trackers, PIS and any other updates needed and make sure 100% compliance to all the Ops processes.
Act as Ops coordinator to lead PPM with E2E Ops teams (Field team, QC, SUD), external partners like TCS, Toluna and go through all project specifications and checklists with CS SPOCs in PPM meeting appropriately.
Assist the Project Manager to plan, organize and control activities within own area of responsibility with efficient supervision to ensure timely, effective and efficient process execution through the proper supervision of staff as well as the strict implementation of project instructions and standards.
Ensure ownership and accountability for all the tasks assigned on each project level as per project planner (post commissioning activities)
Follow and assure 100% compliance to CI processes including internal and vendor partner QC checks norms.
Follow and assure 100% compliance to all the Watchbuilder and SOPs standards.
Apply smart design at every project execution and assure that project is managed within the approved budget (OOP) with always adding even more efficiencies to produce more savings on each project level to achieve productivity targets.
Specs change/ alteration in the design or the questionnaire to be identified and actioned as per SOPs.
Operation
Plan, schedule and follow the E2E process within the area of operation with regular monitoring in order to meet the overall schedule, quality and client expectations of the assigned project
Work closely with E2E Manager to clarify project related problems / issues in order to ensure that instructions are carried out correctly
Ensure efficiency in operations by regular review / revisions of systems and procedures with the end goal of improving productivity in the department and report to project manager timely.
Achieve delivery schedules within ongoing emphasis to improve efficiency, accuracy, timeliness and cost effectiveness.
Assist in the preparation of quotations and costing for new projects, when asked for
Ensure project plans / schedules / issues are communicated with other related departments for further action planning
Ensure timely generation of input and output validation reports from Data Science team
Ensure each project is executed in line with approved budget (OOP), but also that further efficiencies are implemented in order to deliver on productivity (savings) at every project
Ensure data and systems back-up are created and maintained
Assist staff on technical problems regarding the area of operation
Provide regular feedback on the operation concerns and issues to E2E manager
Perform other related functions/tasks that may be assigned by CI Ops Leads
Data Collection
Plan and organize field work in relation to project planner, schedule, allocating quota and research materials
Follow and 100% comply to established CI processes
Organize briefing to the vendor partner EIC and interviewer certifications to train them on specific project requirements.
Work along with vendor SPOC for field supervision and monitor progress and quality of work to achieve project timelines and quality.
Ensure timely action on the reports published on data anomaly and variation.
Ensure that the vendor partner conducts line function checks to supervise and validate each supervisor and interviewer work through accompaniments, telephonic and personal backchecks.
Administration
Ensure proper distribution of information and implementation of company rules and regulations as well as policies and procedures
Qualifications
● Graduate with 2 plus years of work experience.
● Effective communication skills
● Team player
● Responsible, hardworking and attentive to details
● Good command on PowerPoint
● Strong command on Microsoft Excel
● Creative and has critical thinking skills
● Fluency in English & Hindi
Additional Information
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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