NielsenIQ Hiring For Research Executive at Mumbai, Maharashtra Full Time

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

Nielsen Customer Sucess team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

Support day to day contacts at the client, contributing to the achievement of client satisfaction targets

Build effective relationships with client representatives

Own reporting, including report maintenance, business issue analysis, and solution integration

Provide training to clients on Nielsen tools and solutions

Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables

Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry

Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries

Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team

Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded

Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

Good understanding of FMCG industry and trends

Solid Knowledge of Nielsen products and services

1-2 years Nielsen Client Service at Response and/or industry experience

Participation in a Project

Good interpersonal skills – ability to develop relationships internally and at the client organization

Strong problem-solving skills, with gradually declining supervision

Strong time management skills and prioritization ability, with gradually declining supervision

Able to respond to inquiries of moderate complexity with almost zero supervision

Able to respond on enquiries of higher complexity with limited supervision

Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

Able to coach and support Jr. Executives

Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.