NielsenIQ Hiring for Support Specialist – Dynamics 365 Administrator at Pune, Maharashtra Full Time

Full Job Description
Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

The Dynamics 365 Administrator will act as a technical SME and system administrator for the internal CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management.

Responsibilities

§ Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system

§ Architecting the CRM system, related customizations and reports to model the business?s organizational process

§ Advising business users on best practices for CRM, development or integration processes

§ Balance business users requests and requirements with technical constraints

§ Writing technical specifications for planned work

§ Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects

§ Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View

§ Building and configuring CRM forms, views, dashboards and workflows

§ Developing SSRS reports using Microsoft SQL and FetchXML

§ Working closely with BI project teams or other resources for completion of projects related to the CRM system

Qualifications

1-3 years supporting a large Microsoft Dynamics CRM environment.Must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills.Power Automate experience, Canvas App & FlowPast D365 Customer Service implementationsMicrosoft Dynamics CRM certifications PreferredExperience includes managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs.Complete understanding of the Microsoft Dynamics platform, data structure and best practices in system architecture.Superior communication skills both written and verbalInterpersonal skills and ability to work with all levels of the organizationAbility to manage multiple assignments simultaneously with a high level of autonomy and independenceStrong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentationsFlexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise.Detail orientation with strong organizational skills.Ability to learn and apply new concepts quickly.Ability to meet tight deadlines.
Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.