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Private Jobs / Private Sector
Nivoda Hiring for Customer Support Associate – SA (Remote) at Remote Full Time
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About Nivoda
What you’ll do:
What you’ll need:
What you’ll get:
Salary range: R245,000 – R357,000 per annum
Nivoda is looking for a SA based, enthusiastic and customer centric Customer Support Associate.
You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).
Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you!
About Nivoda
Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company’s sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do:
- Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful
- Take care of all customers who have already completed a purchase with any after sales requirements or information
- Supporting customers by providing quick, honest advice and confident and clear responses
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Tech, Marketing and Product
- Keep customers well informed of changes to their order
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience
What you’ll need:
- SA based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively
What you’ll get:
- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation’s success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Ability to work remotely.
- Generous holiday entitlement