Nova IVF Fertiltiy Hiring for Customer Care Manager at Pune Full Time

1. Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge.
2. Enable the optimum utilization of infrastructure facilitates.
3. Interface with ward nursing staff to coordinate Patients’ admission and hassle-free transfer
4. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the
Patient leaves the center to ensure smooth experience to patients
5. Oversee periodic updation of the bill amounts to patients the bill amount in a timely manner.
6. Oversee the front office executives in liaising with insurance companies for approval of payments and for collection of receivables.
7. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely payouts to respective surgeons, anesthetists etc.
8. Address any of the queries or grievances related the patients’ bills
9. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at the time of discharge
10. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department round the clock

Qualification :
Graduation in any stream or MBA Operations

Experience
5 –7 years of experience in OPD/IPD in a hospital setup or Corporate Segment

Only females apply

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Morning shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 4 years (Preferred)

Language:

• English (Preferred)