Novartis Pharmaceuticals Hiring for H2R Services Specialist at Hyderabad, AP, India Full Time

352209BR Job ID: 352209BR Job Description: 5000+! That’s how many people the curious and inspiring team you will lead supports. Join us as H2R Services Specialist where you will be part of one of the largest, most complex and impactful organizations which is touching every part of our business. Your responsibilities include, but not limited to: • Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users. • Attend to standard service requests, answer questions, resolve problems if possible, or support problem resolution by close collaboration with next level support and/or guides. Perform user administration tasks (e.g. access management) • Assist in supervising service requests and troubleshoots support the analysis of error messages and questions. Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. • Prepare reports on the evaluation of services and processes. Provide assistance to P&O Services projects at country or BU level and Reporting of technical complaints / adverse events / special case scenarios related to • Novartis’ products within 24 hours of receipt and Distribution of marketing samples (where applicable) Provide rapid, high quality • Validated response/support to all end to end H2R related queries and service requests in the HCM tool Take ownership for end-end query/service management through the CRM to drive customer satisfaction nnnn Position Title: H2R Services Specialist Minimum requirements: What you’ll bring to the role: • Maintain process adherence and up to date documentation (SOP, WIP, Training materials, Evidence) to remain compliant on NFCM Controls and country compliance and Lead compliance in accordance with Data Privacy and Protection guidelines and other • Maintain P&O data changes across H2R life cycle or actions effective for an associates and based on requests from business across target geographies • relevant legislation and Perform other tasks as designated by Line Manager with minimal supervision and Exposure to SLA based working and email based/CRM based query handling • Exposure to Quality Management System would be an added advantage and strong Working exposure to a CRM tool and exposure to Operations Review using dashboard and reporting using CRM Tool Desirable requirements • Bachelor’s degree or equivalent education with Excellent verbal and written English language skills • 2+ years’ experience in P&O Services (or similar service providing organizations) and hands on experience with any of the HCM Systems like SAP, Workday or Success Factors as a master data administration and Org Management resource with strong partner and client interfacing exposure Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Human Resources Division: CTS Business Unit: HR NBS Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No