Novartis Pharmaceuticals Hiring for Team Leader – Field Force Operations at Hyderabad, AP, India Full Time

342196BR Job ID: 342196BR Job Description: 30,000!! That is the number of Novartis Field Personnel that we impact through Data and Analytics. Your responsibilities include, but are not limited to: • Works closely together with the SFE Function Head (and in conjunction with matrix Regional Account Director) to shape and develop the Novartis SFE function and address evolving business and customer needs. • Manages an efficient and high-quality SFE team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services • Provides guidance in methodologies, processes and SOPs to enable creation and enhancement of deliverables in following areas: • Incentive Calculation Management and Reporting: Incentive design and payout calculation Target setting validation Target vs achievement calculation • Call Planning and Targeting • Market & Sales Analytics Periodic sales reports based on KPIs e.g. MS, growth, units, value, YTD, SOV, contribution etc. Ad-hoc sales & market analysis report • Activity Reports Call coverage, call average, call trend, coaching days, vacancy rate, productive frequency Customer satisfaction surveys • Data Reconciliation Reports • Takes initiative to drive standardization of reports across markets within SFE team and work with CPOs towards its implementation. • Works towards build-up of functional capabilities to expedite transition of value added projects from Global Brand Teams/Country Organizations to CSP Hyderabad • Establishes, vigorously monitors and report KPIs & take proactive action to continuously strive for improvements. Manage the Service Level Agreements with various customer stakeholder groups. • Ensures exemplary communication with all stakeholders including internal CSP associates, and global customers through regular local and global updates with focus on ac-accomplishments, KPIs, best practices, staffing changes, key events, etc. • Identifies and resolves operational issues, clearly articulate potential recommendations/solutions to local or global managers/partners; manage number of escalations to global office. • Works with other teams (Forecasting, Business Analytics etc) at CSP Hyderabad to leverage the cross-functional synergies nnnn Position Title: Team Leader – Field Force Operations Minimum requirements: What you’ll bring to the role: Essential: • MBA with Graduate / Post Graduate in Engineering/Pharmacy/ Science/Statistics or related fields • Overall 6+ years of experience, with 4+ years in FFO/related analytics function with a leading pharma company/service provider and at least 2+ years’ experience in leading a team • Past work reflects a track record of operational excellence in FFO space Desirable requirements: • Understanding complexity of working in an off-shored environment with 2+ years of international exposure • Familiarity with process set-up, quality KPIs and operational issues / management Why Novartis? 766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Marketing Division: CTS Business Unit: NBS CONEXTS Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No