NovelVox Hiring for Key Account Manager at Bangalore Full Time

About Company –

NovelVox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.

Our relentless, exclusive focus on providing innovative, unified communications and contact centre technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact centre business intelligence.

With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office in Delhi, India, Maryland US and London UK. We have R&D office in Faridabad, Haryana, India.

NovelVox is 13 years young technical savvy company with proven record of delivering world class software products in over 20 countries.

Roles and Responsibilities-

• Build and maintain strategic, long-lasting relationships with key personnel in assigned accounts.
• Strengthen the partnerships by offering new ways to grow and get the maximum value out of the partnership.
• Identify marketing opportunities for organic growth for our products on partner platforms.
• Single point of contact for all the matters related to assigned account.
• Work closely with internal stakeholders: Business Development, Delivery, Marketing and Technology teams, etc.
• Actively plans and executes key account strategy: defining strategic approach on value proposition & solution as well as the internal and external positions.
• Proactively identifies new opportunities: increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
• Regularly conducts structured review sessions: aligning and updating customers on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation.
• Competently connects virtual account teams: ensuring true global customer representation, collaborating with related Key Account Manager networks globally and exchanging best practices and sales leads.
• Successfully controls monthly performance: monitoring volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations (i.e. timeliness / accurate reporting).
• Effectively hands over new business: transitioning new business into operations to ensure that customer requirements and the commitments are met.

Desirable –

• Strong client-facing and teamwork skills.
• Excellent Communication skills.
• Problem-solving skills.
• Strong analytical skills.
• Good with MS office – Word, Excel PowerPoint etc
• Should have hands-on experience is key account management.

Experience and Qualifications

• Required experience is 4-6 years.
• Experience in Alliances, Partnerships, Account Management, or similar roles.
• Excellent verbal and written communications skills
• Ability to work effectively across internal and external organizations.